At UPS, a 12-step process prescribes how drivers should park their trucks, locate the package they are about to deliver,

At UPS, a 12-step process prescribes how drivers should park their trucks, locate the package they are about to deliver, and step off the truck. UPS corporate manual carefully detail rules and routines and dictates where drivers should stop to get gas, how they should hold their keys in their hands, and how to lift and lower packages. What best describes the 12-step procedures at UPS?


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