Jerry has been working for over a year as restaurant server but is ready to move on to something else.

Jerry has been working for over a year as restaurant server but is ready to move on to something else. However, after numerous interviews, he has received no job offers. Last week, he got a great opportunity to interview for a job that he was really excited about, and he felt that the interview went really well. However, right before his shift at the restaurant, he receives a phone call informing him that he did not get the job. Disappointed and dejected, Jerry puts a smile on his face and enthusiasm in his voice to cheerfully serve the customers during his shift. This is an example of what type of behavior


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