You returned to your office after going to lunch. You asked your assistant if you had received any calls while

You returned to your office after going to lunch. You asked your assistant if you had received any calls while you were out. Your assistant handed you five phone messages. You said, “Thank you” and walked back to your office. You logged on to your computer and found you had 35 unread emails. You opened a message from a supplier asking if you were free at 4:00 p.m. for a conference call. You responded with a one-word reply: “Yes.” As you clicked “Send,” you received a text message from your supervisor asking whether you could join her in the conference room, and Kim, one of your best employees, approached you looking upset. You said to Kim, ” come in, and close the door behind you.” She told you that one of your most important customers had just called and was unhappy.
1. In the preceding scenario, which persons did you respond to?
A. The person you had lunch with.
B. Your supplier.
C. Kim.
D. Your supervisor.
E. Your assistant.
2. In the preceding scenario, at what point did you respond to a message sender?
A. When you emailed the supplier.
B. When you logged on to your computer
C. When your assistant handed you the phone messages.
D. When you read the text message from your supervisor.


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